In current situation online shopping has become very easy and quick. Sometimes, however, consumers are worried about their products while shopping online i.e., wrong, damaged, defected etc. product(s) received. That’s why techpc7.com owned by Techpc7 has made return process easier and seamless.
TECHPC7.COM RETURN PROCESS
- Login to and go to order tab. Click on cancel request.
- Upon clicking on cancel request, request for order cancellation/exchange/refund as the case may be will be raised and to confirm the appropriate or applicable reason(s) techpc7’s representative will contact to concerned consumer(s) via e-mail and/or phone number available in our database.
- The representative shall resolve the issue within 48 Hrs. Which shall start from the time of cancel request made and this exclude weekly holiday i.e. Sunday and other National holidays.
- Representative shall register the complaint upon knowing the proper reason(s) and categorize the same into RETURN/REPLACEMENT/REFUND.
- It is the duty of the customer making such complaint to ensure his/her complaint is put in correct category as subsequent modification will not be allowed.
- The aforesaid conditions specified in point number 5 & 3 is applicable only in the case of B2B transactions. Transactions except B2B will be entertained on daily basis.
- Any customer finds same product defective for 3 or more times in the case of B2B and in the other case 2 or more times has right to apply for refund directly.
- Once aforesaid process is done return will go through verification process.
ON THE PART OF CUSTOMER
- Keep ready all the requisite item in original condition (as received) you wish to return for a smooth return process.
- Along with item invoice, original packing, price tag, freebies, accessories, etc. also required.
- Live photos and videos of requisite item is also required. Which shall be shared [email protected] .
- To share banking details in case of order is made on cash on delivery basis. As we only refund through banking channels.
- Check the products thoroughly for example its color, size, bad shipping condition as we only accept return/refund/exchange request (in case of generic products without warranty) if such product performance is not good.
ON THE PART OF TECHPC7.COM
- Resolve the customer grievances in stipulated time.
- Understand the customers need.
- Make customers understand about the return and refund policy through suitable mode of communication.
- Provide seamless return/refund/exchange experience to the customers.
- Go through product verification process if requested by customer
- In case of damage/wrong product in hand return facility shall be provided.
- Put the customer’s request under correct category i.e., return/refund/exchange.
- Take other necessary action to address the consumers complaints.
How much time techpc7.com return process take?
As soon as you fill return form online you will be get confirmation mail and/or message to put your request under correct category I.e., return/exchange. This might take up to 48 hours.
Once your request is confirmed we provide:
- Instant product exchange in case of replacement of product
- In case of product return we initiate refund within 7 working days from the date of product received at our workplace.
- Note: certain products are not eligible for return/replacement so please check on our website to confirm the return policy applicability.
Disclaimer: we do not accept any product which is damaged, mutilated, torn, tempered or any other condition which can not be used for resale purpose.